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Driving Assurance for Global Customer Experience Transformation

Driving Assurance for Global Customer Experience Transformation

Superior customer experience has become a top priority. The banking community is taking massive strides for improving their customer experience levels with new technology adoption. A Global Tier 1 bank launched a large-scale core banking transformation initiative across its operating geographies in EMEA, APAC and Americas.

Maveric’s digital assurance team was selected for rolling-out multi-county user acceptance testing. The team devised an effective test strategy, which included a phase-wise approach and a real-time dashboard for better testing insights.

Learn how this Global tier 1 bank achieved the territory of zero defects and provided a unified customer experience with its core banking transformation program.

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PSD2 Test Automation

PSD2 Test Automation

The PSD2 directive in Europe brings all the right forces for enabling safer and secured payments. It’s zcriticality is enormous in the rising world of open banking. This case study discusses how a leading UK based challenger bank validated its PSD2 adoption initiative.

Maveric’s in-depth experience in PSD2 and open banking was displayed in its recommended approach and method for automating the PSD2 assurance. The team framed an agile led test strategy with BDD principles for successful integration of open API’s.

Learn how the bank was benefitted with PSD2 test automation packs which accounted for 95% of overall testing efforts.

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Replatforming of the commercial banking architecture

Replatforming of the commercial banking architecture

As part of the accelerated growth agenda, a leading middle-east retail bank commenced its customer experience transformation program. A re-platform of bank’s existing commercial banking architecture was planned along with modernization of internet banking portal and a few other key initiatives. Maveric was chosen as the digital quality engineering partner for assisting the bank. Continuous testing strategy (continuous integration (CI) and continuous delivery (CD)) was devised in order to speed up the overall testing efforts, in parallel to the development. Test automation assets were used in the early stages of testing for bringing extreme automation.

Learn how the bank reduced more than 50% of manual testing efforts and achieved 65% of ROI through test automation.

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Digital assurance through integration and performance assurance for a leading retail bank in UK

Digital assurance through integration and performance assurance for a leading retail bank in UK

A leading retail bank in UK embarked on a major digital transformation initiative. They adopted Backbase customer experience platform (CXP) for transforming their omni-channel digital banking platform. Due to lack of in-house capacity, they needed a quality engineering partner who could bring early testing principles and propose best practice approach for handling API integration and performance testing.

Maveic as a digital assurance provider crafted the solution using its proven and proprietary API testing framework. Test automation strategies were put to force for speeding up regression and performance testing. Additionally, the team used ready-made re-usable testing scripts.

Learn how this leading retail bank in UK improved its customer experience by 5 times.

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