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Omnichannel Banking Enables Superior Banking Experience

Omnichannel Banking Enables Superior Banking Experience

Omnichannel banking is here to revolutionize the Customer banking experience. With omnichannel banking, one can seamlessly navigate various channels like mobile banking, internet banking, and physical branches while enjoying a cohesive and superior banking experience.

By embracing omnichannel banking, financial institutions can provide customers with a seamless and personalized experience. You can start a transaction on your mobile device, continue it on your computer, and finalize it at your local branch without interruption or hassle.

omnichannel banking experience

The Rise of Omnichannel Banking

Customers expect a seamless banking experience that integrates various channels in today’s digital age. Gone are the days when customers were limited to traditional brick-and-mortar branches for their banking needs. As technology evolves, customers can access multiple channels, such as mobile banking, internet banking, and virtual assistants.

Omnichannel banking has gained popularity as it allows customers to interact with their financial institutions in a way that suits their preferences and lifestyles. Whether one prefers mobile banking or the familiarity of visiting a physical branch, omnichannel banking ensures a consistent and personalized experience across all channels.

Benefits of Omnichannel Banking for Banks

While omnichannel banking primarily focuses on improving the customer experience, it also benefits financial institutions. Banks can attract and retain more customers by offering a seamless and integrated banking experience. This leads to increased CSAT and loyalty, which drives revenue growth for the bank.

Additionally, omnichannel banking allows banks to gather valuable customer data from various touchpoints. This data can be leveraged to gain customer insights – behavior, preferences, and needs. By understanding their customers better, banks can develop targeted marketing campaigns, create personalized offers, and improve their products and services to serve their customers better.

Key Features of an Omnichannel Banking Experience

To provide a seamless omnichannel banking experience, financial institutions need to incorporate certain key features into their banking platforms. These features ensure that customers can easily navigate between channels and enjoy a consistent experience across all touchpoints.

Firstly, a unified user interface is essential to enable customers to switch between different channels seamlessly. This means that regardless of whether a customer is using a mobile app, a website, or visiting a physical branch, the interface should be intuitive and consistent. This reduces the learning curve and makes for a smoother transition between channels.

Secondly, real-time synchronization of customer data is crucial for a practical omnichannel banking experience. Any transaction or update made through one channel should be reflected immediately across all other channels. For example, if a customer transfers funds using their mobile app, the new balance should be instantly updated on the app, website, and in-branch systems.

Implementing an Omnichannel Banking Strategy

Implementing an effective omnichannel banking strategy requires careful planning and execution. Financial institutions must consider several factors to transition to an omnichannel banking model successfully.

Firstly, a comprehensive analysis of customer needs and preferences is essential. This involves gathering customer feedback, conducting surveys, and analyzing customer behavior data. By understanding what customers expect from their banking experience, banks can align their omnichannel strategy to meet those expectations.

Secondly, banks must invest in robust technology infrastructure to support their omnichannel banking initiatives. This includes implementing a unified customer relationship management (CRM) system, integrating various banking platforms, and ensuring seamless data synchronization across channels. A solid technology foundation is crucial for delivering a consistent and reliable customer experience.

Case Studies of Successful Omnichannel Banking Implementations

Citibank’s platform provides a unified user interface, enabling customers to switch between mobile banking, internet banking, and physical branches effortlessly. The real-time synchronization of customer data ensures that any transaction or update made on one channel is reflected instantly across all other channels. This level of integration and consistency has significantly improved the overall banking experience for Citibank’s customers.

Another successful case study is BBVA, a Spanish multinational bank. BBVA implemented an omnichannel banking strategy focused on personalization and real-time information access. BBVA offers tailored product recommendations, personalized offers, and real-time account information through its mobile app, website, and physical branches. This level of personalization has resulted in increased customer satisfaction and loyalty for BBVA.

Challenges of Implementing Omnichannel Banking

While omnichannel banking offers numerous benefits, it also presents challenges that financial institutions must address during implementation.

One of the main challenges is the integration of various legacy systems and platforms. Banks often have multiple systems that were developed independently, resulting in data silos and technical complexities. Integrating these systems to enable seamless data synchronization and a unified user interface can be complex and time-consuming.

Another challenge is ensuring the security and privacy of customer data across multiple channels. With omnichannel banking, customers expect their personal and financial information to be protected regardless of their channel. FIs must implement solid security measures and adhere to strict data protection regulations to maintain customer trust and confidence.

Future Trends in Omnichannel Banking

As technology continues to advance, the future of omnichannel banking looks promising. Here are some key trends to watch out for:

Artificial Intelligence: 

AI-powered virtual assistants and chatbots will be increasingly important in enhancing the omnichannel banking experience. These intelligent systems can provide personalized recommendations, answer customer queries, and automate routine tasks, improving overall efficiency and customer satisfaction.

Voice Banking:

With the increasing popularity of voice assistants like Amazon’s Alexa and Apple’s Siri, voice banking is expected to gain traction. Customers can perform banking transactions and access information using voice commands, further simplifying and streamlining the banking experience.

Internet of Things (IoT):

As more devices become connected, IoT has the potential to transform the way customers interact with their banks. Smart devices such as wearables, connected cars, and smart homes can provide real-time financial information and enable seamless transactions, making banking even more convenient and integrated into customers’ daily lives.

Why Omnichannel Banking is the Future of the Banking Industry

In conclusion, omnichannel banking reshapes how customers interact with their banks, providing a seamless and personalized experience across multiple channels. Customers benefit from enhanced convenience, real-time information access, and personalized recommendations by embracing omnichannel banking. On the other hand, financial institutions can attract and retain more customers, gather valuable customer data, and streamline their operations.

About Maveric Systems

Established in 2000, Maveric Systems is a niche, domain-led, BankTech specialist, transforming retail, corporate, and wealth management digital ecosystems. Our 2600+ specialists use proven solutions and frameworks to address formidable CXO challenges across regulatory compliance, customer experience, wealth management and CloudDevSecOps.

Our services and competencies across data, digital, core banking and quality engineering helps global and regional banking leaders as well as Fintechs solve next-gen business challenges through emerging technology. Our global presence spans across 3 continents with regional delivery capabilities in Amsterdam, Bengaluru, Chennai, Dallas, Dubai, London, New Jersey, Pune, Riyadh, Singapore and Warsaw. Our inherent banking domain expertise, a customer-intimacy-led delivery model, and differentiated talent with layered  competency – deep domain and tech leadership, supported by a culture of ownership, energy, and commitment to customer success, make us the technology partner of choice for our customers.

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Staying Competitive: How Corporate Banks are Leveraging Technology to Enhance Customer Experience

Staying Competitive: How Corporate Banks are Leveraging Technology to Enhance Customer Experience

In the dynamic landscape of corporate banking, the quest for staying competitive has become synonymous with embracing technological innovations. Corporate banks worldwide are leveraging cutting-edge solutions to enhance the customer experience, drive corporate banking transformation, and secure their positions in the digital era.

Embracing Digital Corporate Banking Solutions

Recent statistics underscore the accelerating shift towards digitalization in corporate banking. According to a survey by McKinsey, a staggering 92% of corporate banking executives acknowledge that digital transformation is a crucial game-changing strategy for their organizations This acknowledgment reflects a growing awareness of the transformative potential that digital solutions hold for the corporate banking sector.

One of the key advantages of digital corporate banking solutions lies in streamlining transactions. Recent data reveals that businesses leveraging digital platforms witness a significant reduction in transactional complexities. 78% of corporations report improved efficiency in their financial transactions after adopting digital banking solutions This efficiency saves time, enhances overall productivity, and allows enterprises to think about their core value propositions.

The digital shift is not solely about transactions but elevating the customer experience. Recent surveys indicate that 84% of corporate clients prioritize user-friendly digital interfaces when choosing banking partners. This highlights the importance of creating seamless, intuitive digital experiences that resonate with the corporate clientele.

The statistics vividly depict the seismic shift towards digital corporate banking solutions. From efficiency gains to a heightened focus on user experience and the paramount importance of cybersecurity, the numbers tell a compelling story of a sector amid a digital revolution.

The Digital Transformation Imperative

Corporate banks are at the forefront of a transformative journey fueled by digital technologies. Digital corporate banking solutions are pivotal in reshaping traditional banking models and providing efficient and client-centric services.

Unveiling Corporate Banking Digital Transformation

Corporate banking digital transformation goes beyond mere digitization; it fundamentally shifts how banks operate and serve their corporate clients. Integrating advanced technologies enhances operational efficiency, promotes agility, and fosters a more personalized customer experience. corporate banking

Noteworthy Examples of Technological Innovation 

Let’s delve into recent examples of corporate banks that have invested strategically in next-gen technology solutions, setting them apart as industry leaders.

  1. DBS Bank: DBS Bank has emerged as a trailblazer in corporate banking transformation. Their innovative offerings, such as IDEAL™ 3.0, a digital business banking platform, showcase a commitment to providing seamless digital experiences for corporate clients.
  2. Bank of America: Bank of America has invested significantly in digital corporate banking solutions. Their CashPro® platform exemplifies a holistic approach, offering a range of services from cash management to treasury solutions, enhancing the overall customer experience.
  3. Standard Chartered: Standard Chartered’s digital transformation journey focuses on delivering superior corporate banking services. Their Straight2Bank platform is designed to streamline processes, facilitate real-time transactions, and elevate the customer experience.

Challenges and Approaches to Success

As corporate banks navigate the path of technological integration, challenges inevitably arise. Identifying and addressing these challenges is crucial for sustained success.

Challenges Ahead

  1. Legacy System Constraints: Many corporate banks operate on legacy systems, posing challenges for seamless integration with new digital solutions.
  2. Cybersecurity Concerns: The rise of digital transactions brings heightened cybersecurity risks, necessitating robust security measures to safeguard sensitive data.
  3. Adapting to Regulatory Changes: The regulatory landscape is ever-evolving. Corporate banks must stay agile to adapt to regulatory changes without compromising the customer experience.

Approaches to Success

1. Gradual Integration Strategies:

Instead of abrupt overhauls, corporate banks can adopt a phased approach to integrate digital solutions, allowing smoother transitions and reduced disruptions.

2. Investment in Cybersecurity:

Prioritizing investments in state-of-the-art cybersecurity measures ensures a secure digital environment for the bank and its clients.

3. Proactive Regulatory Engagement:

Establishing a proactive dialogue with regulators helps corporate banks stay ahead of regulatory changes and ensures compliance without compromising innovation.

Conclusion 

The convergence of corporate banking and technology is reshaping the industry landscape. DBS Bank, Bank of America, and Standard Chartered exemplify the successful fusion of technology and customer-centricity. As corporate banks move forward, addressing challenges with strategic approaches is paramount. The future belongs to those who can seamlessly integrate digital corporate banking solutions, driving transformation while prioritizing security and compliance.

About Maveric Systems

Starting in 2000, Maveric Systems is a niche, domain-led Banking Tech specialist partnering with global banks to solve business challenges through emerging technology. 3000+ tech experts use proven frameworks to empower our customers to navigate a rapidly changing environment, enabling sharper definitions of their goals and measures to achieve them.

Across retail, corporate, and wealth management, Maveric accelerates digital transformation through native banking domain expertise, a customer-intimacy-led delivery model, and a vibrant leadership supported by a culture of ownership.

With centers of excellence for Data, Digital, Core Banking, and Quality Engineering, Maveric teams work in 15 countries with regional delivery capabilities in Bangalore, Chennai, Dubai, London, Poland, Riyadh, and Singapore.

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How do banks reverse the falling trends in Customer loyalty?

How do banks reverse the falling trends in Customer loyalty?

In the fast-evolving landscape of banking, customer loyalty has been facing challenges. Traditional banks are grappling with increasing competition from fintech companies that excel in providing a superior customer experience in fintech. To stay competitive, banks recognize the importance of enhancing the customer experience in banking and embracing digital customer experience. In this blog, we will explore how banks can reverse the falling trends in customer loyalty and retain their customer base. We’ll also discuss recent examples of financial institutions pioneering innovative solutions to provide a leading-edge customer experience.

The Importance of Customer Loyalty

Customer loyalty is the lifeblood of any bank. Loyal customers bring in recurring business and serve as brand advocates. However, customer loyalty is now a reality in today’s digital age. Fintech companies have set a high bar for customer experience, and traditional banks must adapt to meet these new expectations.

The Role of Digital Customer Experience

To reverse falling trends in customer loyalty, banks must prioritize digital customer experience. This involves offering seamless and user-friendly digital services across various channels, such as mobile apps and online platforms. Here are some essential strategies banks can implement:

1) Personalized Banking Services

Banks can use Big Data Analytics to mine insights into their customers’ financial behaviors. This data is then leveraged to offer personalized services and product recommendations. For example, if a customer frequently travels, the bank can suggest a travel-friendly credit card or provide real-time currency exchange rates.

2) Digital Onboarding 

Simplifying the onboarding process is crucial. Lengthy paperwork and manual verification can deter potential customers. Banks can swiftly and securely bring new customers into the fold by enabling digital onboarding.

3) User-Friendly Mobile Apps 

A well-designed mobile app is a cornerstone of the digital customer experience. It should offer easy navigation, secure transactions, and features like mobile check deposits. Customers should be able to perform their banking tasks quickly and effortlessly.

trends in customer loyalty

Noteworthy Innovations in Customer Experience

Several financial institutions are leading the way in enhancing customer loyalty through innovative customer experience strategies:

1) Ally Bank:

Ally Bank, a purely digital bank, has redefined the customer experience. Their mobile app is user-centric, offering features such as real-time customer service through chat and the ability to customize accounts based on personal preferences.

2) Wells Fargo:

Wells Fargo has embraced the digital customer experience by providing customers with a unified dashboard. Customers can see all their accounts, including those from other financial institutions, in one place. It’s a move that simplifies financial management.

3) Citibank:

Citibank utilizes artificial intelligence to personalize the customer experience. Through AI-driven algorithms, they provide tailored financial advice and suggest products, making banking more relevant to individual needs.

Challenges and Approaches to Success

Challenges are aplenty as banks aim to reverse the trend of falling customer loyalty:

1) Competition:

Fintech companies are agile and often unburdened by legacy systems. Traditional banks must embrace innovation and streamline their processes.

2) Data Security:

As banks use more customer data for personalization, data security and privacy are paramount. Implementing robust cybersecurity measures is essential.

3) Regulatory Compliance: 

Banks must navigate a complex regulatory landscape while offering innovative digital services. Staying compliant with changing regulations is crucial.

4) Cultural Shift:

Transforming a traditional banking culture to one that is agile and customer-centric can be challenging but is necessary for success.

Conclusion 

In the era of reversing falling customer loyalty trends, banks must prioritize digital customer experience and customer experience in banking. Noteworthy examples like Ally Bank, Wells Fargo, and Citibank illustrate how innovation can lead to a superior customer experience. While challenges exist, banks that embrace digital transformation, prioritize data security, stay compliant with regulations, and foster a customer-centric culture will succeed in retaining and attracting loyal customers. It’s a journey toward delivering the leading-edge customer experience that modern banking demands.

About Maveric Systems

Starting in 2000, Maveric Systems is a niche, domain-led Banking Tech specialist partnering with global banks to solve business challenges through emerging technology. 3000+ tech experts use proven frameworks to empower our customers to navigate a rapidly changing environment, enabling sharper definitions of their goals and measures to achieve them.

Across retail, corporate, and wealth management, Maveric accelerates digital transformation through native banking domain expertise, a customer-intimacy-led delivery model, and a vibrant leadership supported by a culture of ownership.

With centers of excellence for Data, Digital, Core Banking, and Quality Engineering, Maveric teams work in 15 countries with regional delivery capabilities in Bangalore, Chennai, Dubai, London, Poland, Riyadh, and Singapore.

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Five Mega trends Impacting CX in Banking

Five Mega trends Impacting CX in Banking

CEOs of prominent global banks talk about how the banking industry landscape is undergoing a profound transformation. This transformation is not only driven by technological advancements but also by evolving customer expectations. In a world where customer experiences (CX) are the linchpin of success, the banking industry is at a pivotal juncture, akin to other modern-day industries.

Customer experience is no longer a mere buzzword; it has become the bedrock of enduring growth. We have witnessed the success stories of companies like Netflix, Amazon, and Spotify, where CX is the North Star guiding every business decision. The banking industry is no exception. It is essential to recognize that customers do not compare their banking experiences with other financial institutions; they are benchmarking against the gold standards set by these customer-centric giants.

Customer Experience in Fintech

Partnering with Niche bank tech companies like Maveric is helping leading FIs and select FinTechs to leverage Maveric’s deep domain knowledge contextualized across solution environments bolstered by unparalleled QE foundational rigor.

This shift didn’t happen overnight. The culmination of evolutionary forces has propelled CX to the forefront of banking strategy. From the emergence of fintech disruptors and global digitization to the rise of cybercrime threats and the ever-evolving regulatory landscape, each element has contributed to the transformation of CX from a luxury to an indispensable growth engine.

Technology is the conduit through which these forces are channeled, and it will continue to play a pivotal role in shaping the five megatrends impacting Customer Experience in banking.

Enhancing Online and Mobile Customer Service

The digital revolution has redefined customer service expectations. We must rise to the occasion as customers turn to online and mobile channels. The success story of Starling Bank’s 365/24/7 contact center and Nubank’s customer-centric support experiences exemplify how exceptional service in the digital realm can lead to exponential growth. Banks must harness technology to offer seamless, fast, personalized support through these channels.

Embracing Chatbots for Real-Time Responses 

In the era of instant gratification, chatbots are the vanguard of customer interactions. These AI-driven assistants can provide quick, real-time responses to routine inquiries, enhancing efficiency and customer satisfaction. By leveraging data analytics and machine learning, we can elevate chatbots from mere responders to proactive problem solvers, just like HSBC’s futuristic social robot, Pepper.

Orchestrating Cross-Channel Synchronization

Customers now engage with us through many online, mobile, and in-person touchpoints. The challenge lies in ensuring a seamless experience across these channels. Implementing an omnichannel platform, as demonstrated by banks embracing cross-channel synchronization, ensures real-time data consistency and a holistic CX that transcends physical and digital boundaries.

Harnessing AI and ML for CX Augmentation 

AI and ML are more than buzzwords; they are the future of CX. These technologies optimize processes, drive personalization, enhance loan adjudication, and even revolutionize compliance. Like Netflix’s AI-driven content recommendations, we can offer tailored financial solutions and advisory services that resonate with our customer’s unique needs.

Fostering Emotional Connections for Loyalty 

In a digital age, emotional connections are the glue that cements customer loyalty. We can take a leaf out of Spotify’s playbook, where personalized playlists forge emotional bonds. By understanding our customers’ financial aspirations and concerns, we can offer empathetic solutions that resonate personally and drive unwavering loyalty. Successful banks worldwide have already embarked on this transformative journey. North mill Bank’s tech-driven approach, Starling Bank’s exceptional customer service, and Nubank’s focus on simplicity showcase the power of CX initiatives. These institutions have cultivated trust, fostered loyalty, and achieved remarkable growth by making CX their north star.

Digital Customer Experience in Banking 

We must lean on well-recognized conceptual frameworks as we navigate this CX-driven landscape. The journey toward optimal CX involves aligning people, processes, and technology. Concepts like the Net Promoter Score (NPS), Customer Journey Mapping, and Voice of Customer (VoC) programs offer us actionable insights into our customers’ needs and pain points. Integrating these frameworks into our strategy can elevate our CX initiatives and foster lasting relationships.

The future of banking CX is both exciting and challenging. The convergence of AI, data analytics, and personalization will birth new opportunities. We envision a future where AI-powered chatbots engage customers in meaningful conversations, blockchain ensures transparent and secure transactions, and augmented reality transforms branch visits into immersive experiences.

Conclusion 

The banking industry stands on the precipice of a CX revolution. By embracing the five megatrends, harnessing technology, and championing customer-centricity, we position ourselves as leaders and partners in our customers’ financial journeys. As the CEO of our global bank, I am committed to driving these trends, unlocking growth, and shaping a future where our customers’ experiences are nothing short of exceptional.

About Maveric Systems 

Starting in 2000, Maveric Systems is a niche, domain-led Banking Tech specialist partnering with global banks to solve business challenges through emerging technology. 3000+ tech experts use proven frameworks to empower our customers to navigate a rapidly changing environment, enabling sharper definitions of their goals and measures to achieve them.

Across retail, corporate & wealth management, Maveric accelerates digital transformation through native banking domain expertise, a customer-intimacy-led delivery model, and a vibrant leadership supported by a culture of ownership.

With centers of excellence for Data, Digital, Core Banking, and Quality Engineering, Maveric teams work in 15 countries with regional delivery capabilities in Bangalore, Chennai, Dubai, London, Poland, Riyadh, and Singapore.

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10 Fintech Best Practices to Improve Customer Experience

10 Fintech Best Practices to Improve Customer Experience

The world of finance is undergoing a revolution, with fintech companies at the forefront of this transformation. Fintechs are creating an unprecedented impact in the financial industry, providing innovative solutions that cater to evolving customer needs and challenges faced by traditional financial institutions (FIs). As the numbers of Fintechs across various banking domains and segments continue to rise, they become indispensable to customers and FIs. This article explores the remarkable impact of Fintechs, showcases examples of top Fintech companies and the unparalleled value they create, discusses the top challenges banks face in customer experience, and concludes with how Fintechs are quickly building expertise to address these challenges.

Enhancing customer experience in Fintech

Partnering with Niche bank tech companies like Maveric is helping leading FIs and select Fintechs to leverage Maveric’s deep domain knowledge contextualized across solution environments bolstered by unparalleled QE foundational rigor.

The unprecedented impact of Fintechs through digital customer experience

Fintech companies have disrupted the financial industry with their agility, technological prowess, and customer-centric approach. They have introduced innovative digital solutions that offer convenience, transparency, and efficiency. Fintechs are redefining customer experiences by providing seamless and personalized financial services that cater to customers’ individual needs. From online banking and digital payments to robo-advisors and peer-to-peer lending platforms, Fintechs have become the driving force behind the evolution of modern financial services.

Rising Numbers of Fintechs and Their Value Creation:

The fintech landscape has experienced exponential growth in recent years, with numerous players emerging in various banking domains and market segments. Fintechs have impacted mobile payments, wealth management, insurance, peer-to-peer lending, blockchain-based solutions, and more. For example, companies like Square have revolutionized mobile payments, enabling businesses and individuals to accept payments seamlessly through their smartphones. Meanwhile, Betterment and Wealth Front have disrupted the wealth management industry by offering automated investment platforms that cater to individual risk profiles and financial goals.

Top Challenges Banks Face in Customer Experience:

While Fintechs excel in customer experience, traditional banks often face challenges. Some of the key challenges include:

  1. Legacy Systems: Banks with outdated legacy systems may need help to provide the seamless and user-friendly experience that modern customers expect.
  1. Fragmented Services: Customers may need help accessing various banking services, such as payments, lending, and investment management, through separate channels.
  1. Slow Innovation: Traditional banks may need more time to adopt and implement new technologies, hindering their ability to keep up with changing customer demands.
  1. Complex Processes: Cumbersome onboarding and account management processes can lead to customer frustration and attrition.

Fintech Best Practices to Improve Customer Experience in Banking:

  1. Customer-Centric Design: FinTechs prioritize customer needs and preferences when designing digital solutions, ensuring a seamless and intuitive user experience.
  1. Agility and Speed: FinTechs leverage their nimbleness to adapt to customer feedback and market demands quickly, enabling rapid product enhancements and feature additions.
  1. Integration and Interoperability: FinTech focus on creating unified platforms integrating various financial services, providing customers with a holistic banking experience.
  1. Data-Driven Personalization: FinTechs leverage data analytics and AI-driven insights to offer customers personalized recommendations and financial advice.
  1. Seamless Onboarding: FinTechs simplify onboarding processes, minimizing paperwork and enabling quick access to financial services.
  1. Transparency: FinTechs prioritize transparency in fees, charges, and terms, building customer trust and enhancing their experience.
  1. Continuous Innovation: FinTechs remain committed to continuous innovation, staying ahead in the market, and meeting evolving customer expectations.
  1. Cybersecurity and Privacy: FinTechs invest in robust security measures to safeguard customer data and protect against cyber threats.
  1. Education and Support: FinTechs provide educational resources and responsive customer support to help customers make informed financial decisions.
  1. Collaboration with FIs: Some FinTechs collaborate with traditional FIs, leveraging their expertise and established customer base to scale their impact.

Conclusion

Fintechs have emerged as game-changers in the financial industry, revolutionizing customer experience through innovation, agility, and customer-centric design. Their unparalleled value is evident in the diverse banking domains and segments they are transforming. Traditional banks face challenges in keeping up with evolving customer expectations, but fintechs are building expertise to address these challenges. As the fintech revolution continues, customer experience will remain at the forefront of innovation, enabling seamless and personalized financial services for customers worldwide.

About Maveric Systems

Starting in 2000, Maveric Systems is a niche, domain-led Banking Tech specialist partnering with global banks to solve business challenges through emerging technology. 3000+ tech experts use proven frameworks to empower our customers to navigate a rapidly changing environment, enabling sharper definitions of their goals and measures to achieve them.

Across retail, corporate & wealth management, Maveric accelerates digital transformation through native banking domain expertise, a customer-intimacy-led delivery model, and a vibrant leadership supported by a culture of ownership.

With centers of excellence for Data, Digital, Core Banking, and Quality Engineering, Maveric teams work in 15 countries with regional delivery capabilities in Bangalore, Chennai, Dubai, London, Poland, Riyadh, and Singapore.

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